PRIVACY POLICY

INTRODUCTION

Rulta OÜ (“Company”, “Rulta”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://rultamate.com (the “Site”) and use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

INFORMATION WE COLLECT

Personal Data

We may collect personally identifiable information that you voluntarily provide to us when you register on the Site, make a purchase, or contact us. This includes:

• Name and username
• Email address
• Account credentials (password)
• Payment and billing information (processed by our payment provider, Paddle)
• Connected social media account information
• Communication data (support messages, feedback)

Automatically Collected Data

When you visit the Site, we automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed, time spent on pages, and click patterns
• Device identifiers
• UTM parameters and campaign source data

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To create and manage your account
• To provide, maintain, and improve our services
• To process transactions and send related information
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and customer service requests
• To send marketing communications (with your consent, where required)
• To monitor and analyse trends, usage, and activities in connection with our services
• To detect, prevent, and address fraud, abuse, and technical issues
• To comply with legal obligations

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to collect and track information about your activity on our Site. Cookies are small data files placed on your device. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired). For detailed information about the cookies we use and your choices regarding cookies, please see our Cookie Policy.

THIRD-PARTY SERVICES

We may share your information with third-party service providers that perform services on our behalf, including:

• Payment Processing: Paddle.com Inc. processes payments on our behalf. Their use of your personal information is governed by their own privacy policy.
• Analytics: We use Google Tag Manager and Microsoft Clarity to understand how visitors use our Site.
• Customer Support: We use Crisp for live chat and customer support.
• Authentication: We use Firebase Authentication for account management.
• Cloud Infrastructure: We use Google Cloud Platform and Firebase for data storage and processing.

DATA RETENTION

We retain your personal data for as long as your account is active or as needed to provide you our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we will securely delete or anonymise it.

DATA TRANSFERS

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. By using the Site, you consent to the transfer of your information to these countries. We take appropriate safeguards to ensure that your personal data remains protected in accordance with this Privacy Policy.

YOUR RIGHTS

Depending on your location, you may have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Rectification: You have the right to request correction of inaccurate or incomplete data.
• Erasure: You have the right to request deletion of your personal data, subject to certain conditions.
• Restriction: You have the right to request that we restrict the processing of your personal data.
• Data Portability: You have the right to receive your personal data in a structured, commonly used format.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

CHILDREN'S PRIVACY

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

SECURITY

We use commercially reasonable administrative, technical, and physical security measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the “Last updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after any modifications indicates your acceptance of the updated Privacy Policy.

CONTACT US

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: